EVALUATION OF THE QUALITY LEVEL OF HEALTH SERVICES IN GOVERNMENT HOSPITALS OF LIBYA
Hana Altroug, Entsar Bder, Reham Shakouna, Mawada Mera, Weam Aljadidi, Rema Rhouma, Sokina Alnaily, Samira Abdaljwad and Ahmed Ali Ebshena*
ABSTRACT
Background: healthcare quality is defined as the extent to which healthcare services provided to individuals and patient populations improve desired health outcomes. Therefore, this study was conducted to find out how the patients evaluated the service quality of the Government Hospital of Libya. Methods: This a prospective study was conducted in the Government Hospital during the first half of 2023 and 400 patients were randomly. The patients were selected by multistage systematic random sampling, but due to limited time and resources, only one hospital and share were allocated based on its size (number of beds). Results: Most of the respondents were women (n=221; 55.3%). The most significant age belonged to the 50-64 age group. According to the level of education, (n=229; 57.3%) respondents had No schooling and (n=162; 40.5%) school education, There were significant differences between age, and waiting time in Hospital. Conclusion: The majority of the patients had a positive experience with Government hospitals and perceived the service quality as good. The most positive perceptions of the patients were related to the quality of physician consultation, admission processes, and information provision to patients. Also, the relationship between age, and waiting time in Hospitals to patients were two factors determining the clinic’s service quality.
Keywords: Health quality, Outpatients, Hospitals.
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