A REVIEW OF THE OPERATIONAL ADVANCEMENTS DRIVEN BY DIGITAL TECHNOLOGIES AND ARTIFICIAL INTELLIGENCE IN PHARMACY SERVICES
Viswakanth Makutam*
ABSTRACT
The digital transformation of pharmacy services is rapidly reshaping operational workflows and clinical
responsibiliti es through the adoption of advanced technologies and artificial intelligence (AI). Earlier reliance on
manual processes such as handwritten prescriptions, paper based documentation and in person communication
often contributed to delays, inefficiencies and preventable medication errors. The introduction of electronic health
records, E prescribing platforms, barcode medication verification and automated dispensing systems has
significantly strengthened accuracy, traceability and medication safety. Building o n these foundations, AI driven
tools including machine learning algorithms, predictive analytics and intelligent clinical decision support systems
are now augmenting pharmacist’s ability to detect drug interactions, forecast medication related risks and op timize
therapeutic regimens. Simultaneously, telepharmacy, mobile health applications and wearable devices are
improving access to care, promoting adherence and supporting continuous monitoring, particularly for patients in
remote or underserved areas. The se innovations enable pharmacists to assume expanded clinical roles in chronic
disease management, counseling and preventive care. Looking ahead, advancements in robotics, precision
medicine and next generation AI platforms are expected to further enhance automation, streamline supply chains
and enable highly individualized treatment approaches.
Keywords: Artificial intelligence, Digital therapeutics, Pharmacy informatics, Automated dispensing systems, Medication reconciliation, Health information technol ogy (HIT) and Machine learning in healthcare.
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