CHALLENGES AND ADVANCEMENTS IN EMERGENCY ROOM MANAGEMENT IN JORDAN: A SYSTEMATIC REVIEW OF CURRENT EVIDENCE
Dr. Thabet Ahmad Hasan Alshwaiyat*, Dr. Majid Salim Mohammed Alzawahreh, Mohammad Riad Falah
Alshraide, Ahmad Suleiman Ali Alalwan, Safwan Fawwaz Ahmad Albqoor
ABSTRACT
Emergency departments in Jordan play an essential role in providing life-saving care to critically ill and injured
patients. However, these healthcare units face persistent challenges that hinder their efficiency and effectiveness.
Overcrowding, workforce shortages, financial constraints, and alarm fatigue significantly impact the quality of
emergency care. The COVID-19 pandemic further exacerbated these challenges by reducing overall emergency
admissions while increasing ICU occupancy, leading to delays in critical interventions. Patient misunderstanding
of triage protocols adds another layer of complexity, resulting in unrealistic expectations regarding care
prioritization. Despite these obstacles, advancements in emergency medical technology, such as handheld
ultrasound (HHU) and predictive trauma assessment models like the BIG Score, have significantly improved
patient outcomes and diagnostic accuracy. Additionally, refined triage systems, including the Visual Triage
System, have enhanced patient classification and resource allocation during public health crises. This review
synthesizes recent research examining these key challenges and emerging solutions within Jordan’s emergency
healthcare system, emphasizing the need for improved hospital funding, staff training, and public awareness
initiatives to strengthen emergency care delivery.
Keywords: Emergency Care, Jordan, Overcrowding, Triage Systems, Healthcare Technology.
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