Abstract
TO INVESTIGATE SUCCESS AND FAILURE FACTORS AND STRATEGIES TO IMPROVE KNOWLEDGE MANAGEMENT, KNOWLEDGE MANAGEMENT AND QUALITY MANAGEMENT IN HOSPITALS

Maryam Shahraki Kia*, Hassan Shahraki Pour and Negar Elhamian

ABSTRACT

The aim of the present study was to investigate success and failure factors and strategies to improve knowledge management, knowledge management and quality management in hospitals. The research is descriptive. According to the research findings, knowledge management with the aim of providing them with the right knowledge to the right person at the right time plays an important role in technology, processes and people and fostering ongoing strategic commitment that strategic management has a key role to promote the desired behavior via pattern or relationship. Today, more intense competition has been created among organizations each day and the rate of innovation is increasing. Competition among organizations led to reduce human resources in order to reduce costs and reduction of human resources prompted organizations to take action to express the tacit knowledge by employees. Organizational knowledge management is one of the most important factors for success in competitive conditions and the information age.

Keywords: Knowledge Management, Quality Management, Patient Satisfaction, Solutions.


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