European Journal of Biomedical and Pharmaceutical Sciences

IMPORTANCE OF "COMMUNICATION SKILLS IN HEALTH CARE," ACCORDING AYURVED AND MODERN SCIENCE

*Dr. Rajesh Kumar S. Upadhyay and Dr. Ujawala M. Divekar

ABSTRACT

Communication skills are now widely acknowledged as having a central role in clinical practice. A good Practitioner must be a good communicator. He should be able to collect accurate information in an efficient manner, to demonstrate sufficient emotional support so as to relieve acute distress and facilitate to development of trust. He should be able to educate the patient about the illness and encourage adherence to treatment recommendations. Communication should be appropriate not only while interacting with patients, but also at the workplace, with colleagues and peers. Good communication skills during the training phase of doctors can build a strong foundation for good teams skills and professional behavior in the later years. A doctor must be able to collect necessary information from the patient in an efficient manner to make the right diagnosis, provide emotional support to relieve acute distress and communicate in manner that leads to development of trust and treatment compliance. Communication with patient is the core clinical skill for the practice of medicine. It can be defined as specific tasks and observable behaviors that include interviewing to obtain a medical history, explaining a diagnosis, and prognosis, giving therapeutic in instruction and information needed for informed consent to undergo diagnostic and therapeutic procedures and providing counseling to motivate participation in the therapy motivate participation in the therapy or to relieve symptoms. Attitudinal Skills:- While communication skills are the performance of specific tasks and behaviors by an individual attitudinal skills are the point of view of Individual towards a certain situation. Three main components of the attitudinal skills are, 1. What the individual thinks: What the individual does and what the individual feels. Attitudinal skills develop the inter personal relationship and thus are commonly called interpersonal skills. Attitudinal skills build on basic communication skills Patient- Professional communication is a fundamental skill of medical practice by understanding patient in a holistic manner, the doctor health care provider can draw a total care plan which is best suited for the patient communication is a two way process which has both verbal as well as nonverbal components. Health care professionals have to be aware of their own communication practices and need to undergo periodic appraisal of the same. Clinician's ability to explain listen and empathize can have a profound effect on biological and functional health out comes as well as patient satisfaction and experience of care.

Keywords: Communication, Skills, Doctor, Patient relationship, Physician Ayurveda, Rugna, Chatusapad, Relatives Aushashi, Paricharak Medicine.