Abstract
PERCEPTIONS OF SATISFACTION SERVICES OF PATIENTS AT MEDICAL OPD SERVICES AT AYAAN INSTITUTE OF MEDICAL SCIENCES, HYDERABAD

Dr. Muneeb Jehan and Dr. Syed Arif Pasha*

ABSTRACT

Background: In spite of progress of information and technology, establishment of many medical and para medical institutes are coming up during these days throughout the globe. On the other hand population is increasing tremendously. Still there is a need of demand and supply of population versus service parameters in terms of satisfaction of patients at medical out patients and in patients departments is lacking in many places, especially in developing countries. Objectives: To find the perception of satisfaction services at Medical outpatient services of Ayaan Institute of Medical sciences. 2. To determine the demographic and other associated factors with Satisfaction services. Methodology: A cross sectional institutional based study conducted at outpatient Medical department during the period from May to July 2019. Sample size was estimated based on the prevalence of satisfaction of services at tertiary care centre was 80% in previous study, required sample was 119. Necessary statistical tests like simple proportions and chi square tests were appliedfor categorical variables. Results: In the present study, majority of the patients between 41-60 years. Regarding infrastructure facilities in the hospital, 95% of patients given response as average and above. Near to 85% of the patients given response as overall satisfaction of services as average and above. Approximately 90% and 91% of the patients given good satisfaction as average and above in the domains of diagnosis and treatment aspects of doctors respectively. Conclusions: Based on the study results, little less satisfaction observed by the patients at lab and housekeeping services. Good satisfaction noticed by the patients at infrastructure facilities and doctor treatment and advise to the patients.

Keywords: Age, sex, occupation, reception services, pharmacy services, infrastructure facilities, treatment services.


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