Abstract
A STUDY OF RECRUITMENT PROCESS AND ORIENTATION PROGRAM IN A HOSPITAL WITH REFERENCE TO THE STANDARD LAID DOWN BY NATIONAL ACCREDITATION BOARD FOR HOSPITAL AND HEALTH CARE PROVIDER

Dipali U. Dumbre* and Dr. Sharadha Ramesh

ABSTRACT

Quality has become an essential part of the management and evaluation of health care. The continual improvement of service quality in healthcare units has become a prime consideration to ensure patient satisfaction across the world in the modern economic scenario. NABH is a constituent board of Quality Council of India (QCI), set up with co-operation of the Ministry of Health & Family Welfare, Government of India and the Indian Health Industry. NABH accreditation system is one of the methods for commitment to quality enhancement throughout the whole of the health care system in India. It involves all professional and service groups to ensure that high quality in health care is achieved, while minimizing the inherent risks associated with modern health care delivery. Human resource management is concerned with the management of people at work. It reflects a new philosophy, a new approach and a new outlook. The human factor plays such an important role in the field of management that some people consider human resource management and management as the same thing. As Apply observes: “Management is the development of people and not the direction of things. Human resource Management in hospitals assumes significance in an era of stiff and global competition; though we do not right now have global brands in hospitals, it may not be too long since now to have such collaborations. The efficiency of any organization manufacturing or service lies in its employees, as they are the ones who help the organization to realize its goals. The onus of the management now lies in making the employees ready for any kind of challenging roles in the organization to face the onslaught of competition. It is here that HRM assumes greater significance as it helps in Selection, Training, Placement, Control, and Compensation of the employees. The study on recruitment process and orientation program in a hospital with reference to the standard laid down by National Accreditation Board for Hospital and Health care provider is conducted in selected hospital and findings of the study shows that the organization follows the guideline of NABH for recruitment and orientation program.

Keywords: Recruitment process, orientation program, NABH, Standard.


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