PARENTAL SATISFACTION REGARDING THE SERVICES PROVIDED TO CHILDREN DURING HOSPITALIZATION
Adhiya S., Akshara Babu, Alby Thoms, Blessy Babu, Manju Thomas, Pravitha M. S., Remya Jose and Priya Reshma Aranha*
ABSTRACT
Background & Objectives: Parental satisfaction on the care provided becomes a quality indicator for the hospital. The present study aims to assess the parental satisfaction regarding the services provided for the children admitted with pediatric illness. Methods: Non experimental descriptive survey design was adopted for this study. Sample of 100 parents having children aged 0 to 18 years were selected by using non probability purposive sampling technique. The study was conducted in pediatric wards of a tertiary care hospital. Demographic proforma and parental satisfaction scale was used to collect data. The data was collected and analysed using descriptive and inferential statistical. Results: The study results showed that majority (36%) of the study participants were in the age group of 31 -35 years, majority (92%) were females, majority (49%) were homemaker, majority (65%) were residing in rural area, majority (79%) of the parent verbalized that they had previous hospitalization of family members, and majority (86%) had accompanied the family members during hospitalization. It was found that 93% of parents were extremely satisfied regarding the services provided. The mean parental satisfaction score was 201.56 ±16.59. The study also found that there is a significant association between parental satisfaction scores and educational status of parents (2=209.16, p<0.05). Interpretation & conclusions: The study concluded that majority of the parents were extremely satisfied by the care provided to their children who were admitted to the pediatric wards. Quality patient care is one of the key indicator for the parental satisfaction.
Keywords: Children, hospital services, parental satisfaction.
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