PATIENT’S SATISFACTION LEVEL AMONG THE PATIENTS IN THE IN-PATIENT DEPARTMENTS OF THE SELECTED HOSPITAL OF PUNE CITY
Derin Okram* and Dipak Sethi
ABSTRACT
Background & Objective: Hospital an organisation that is construct, staffed, and equipped for the diagnosis and treatment of disease of the ill and the injured; and for their stayed during this process. Patient satisfaction is an essential and commonly used measure for evaluating the standard in health care. Our aim is to assess the patient satisfaction level in the inpatient department. Methods: Quantitative research, Non-experimental exploratory research design was adopted involving 50 patients who were admitted in the various wards. After obtaining informed consent from the patient a self-structured questionnaire was given by using the Non-probability convenience sampling technique. Results: The result shows that 24(48%) of the patient have satisfied regarding the facility provided by the hospital. 23(46%) of the patient have neither agree nor disagree, 2(4%) of the patient have very satisfied, 1(2%) of the patient have dissatisfied regarding the facility provided by the hospital. Conclusion: The majority of the patients are satisfied with the care provided by the hospital.
Keywords: Patient satisfaction level, in-patient, patient.
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