Abstract
THE CUSTOMER’S SATISFACTION ON THE ROLES AND SERVICE PROVIDED BY THE PHARMACIST AND DRUGSTORE

Comonal H. G.*, Mandangan N. M., Mariano K. F., Merino M. D., Uy K. P., Yau A. S.,
Andal M. S. MSPharm and Santiago C. PhDPharm

ABSTRACT

Pharmacists generally have a communal duty of care. Pharmacy practice studies the different aspects of the practice of pharmacy, and its impact on health care systems, medicine use, and patient care and services. (Cardenas et al. (2020). A significant therapeutic relationship between the customer and the pharmacist depends on care, confidence, good communication, and concerted efforts to promote well-being, prevent disease, and ensure safe and efficient medication. The study aims to determine the Customer's Satisfaction on the Roles and Service Provided by the Pharmacist and Drugstore. A descriptive-quantitative method as the research design is used in the study. The 387 respondents selected through convenience random sampling answered the online questions via Google. As per IERC protocol, the reliability of the research instrument was established using Cronbach’s Coefficient Alpha. The structured questionnaire inspired by a research paper entitled Public Perceptions, Expectations, and Views of Community Pharmacy Practice in Kuwait contains a Likert Scale and demographic questions piloted to 30 individuals through online media. The questionnaire was checked to detect potential errors and prevent them from occurring during the actual online survey. The data gathered and collected were subjected to descriptive quantitative analysis as the basis of the interpretation using Frequency Distribution, Weighted Mean, Standard Deviation and Pearson r correlation. There is no significant influence of customer’s confidence and socio-demographic profile. Therefore, due to the customer's confidence they are satisfied with the roles and services provided by the pharmacist.

Keywords: Customers’ Satisfaction, Community Pharmacist, Drugstore, Pharmacist, Roles, Services.


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