Abstract
STUDY OF PATIENT SATISFATION AND FACTORS ASSOSIATED AMONG OUTPATIENT DEPARTMENT IN THE GOVERNMENT REGIONAL HOSPITAL OF A DISTRICT IN NORTH INDIA

Dr. Satish Kanwar*

ABSTRACT

Background: Patient satisfaction is a significant indicator of the health care quality is directly related to distribution, access and utilization of health services. There are many factors which have an impact on patient satisfaction and its knowledge provides the necessary information for designing and implementing programs to satisfy patients. Aim and Objecives: To study the level of satisfaction in OPD patients and to improve health services delivery and help to fill gaps which ultimately contribute to enhancing patient satisfaction within the Regional Hospital. Methods: A descriptive cross-sectional study was conducted among patients attending the outpatient department of a District Regional Hospital. The study was conducted over a span of 3 months. Results: Convenient sample of 740 patients were interviewed with the pre-structured questionnaire regarding various clinical and support services. The overall satisfaction level was very high (95.14%). Patients were satisfied with supportive healthcare services and waiting time was reasonable on most of the accounts and most of the patients were satisfied with the behaviour and services provided by the health staff and doctors. Conclusion: Patient Satisfaction is cost-effective strategy involving continuous monitoring of expectations of patients which will help to improve the quality of hospital care. Appropriate siting area for wating patients and drinking water facilities needs improvement to enhance the comfort and satisfaction of the patients. Overall, the service provided at the hospital is of good quality and the level of satisfaction is very high.

Keywords: Patient Satisfaction, Outpatient Department, Waiting time, Health care services.


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