European Journal of Biomedical and Pharmaceutical Sciences

PROBLEM FACED BY THE NURSES DURING SERVICE DELIVERY IN SELECTED PUBLIC AND PRIVATE HOSPITAL

Mst. Hosneara Khatun*, Sathi Dastidar, Jannat Ara Ahmed, Sharmin Mostofa and Protima Rani Sarker

ABSTRACT

It is important to underline that the way nursing and health work is organized entails implications for the workers and for the clients who are attended and receive care, in terms of the suffering that could and needs to be avoided. The aim of the study was to compare the problems faced by the nurse during service delivery in public and private hospitals at Dhaka Medical College Hospital (DMCH) and Bangladesh Medical College Hospital (BMCH), Dhanmondi, Dhaka, Bangladesh. The cross-sectional study was conducted conveniently selected 150 nurses who were working at Dhaka Medical College Hospital (DMCH) and Bangladesh Medical College Hospital (BMCH), Dhanmondi, Dhaka from 1st January to 31st December, 2018. Data were collected face to face by using semi structured questionnaire. Collected data were analyzed by using descriptive statistics. The mean age of the respondents was 34.43±8.20 years. According to the study findings, majority 50.7% of the respondents were faced over load of work, more visitors’ problems during duty time. 28.7% were faced Personal security, more visitors, over load of work problems and 92.75 of the respondents had no job satisfaction where only 7.3% stated that they had job satisfaction.

Keywords: Problems, Nurse, Assistant Nurse, Service delivery, Job satisfaction.